Frequently Asked Questions

1. What makes Imperfection Candle Company candles unique?

At Imperfection Candle Company, we believe in celebrating individuality. Each candle is meticulously handcrafted, turning imperfections into works of art. Our unique scents and diverse designs set us apart, ensuring that every candle tells a story and brings a touch of character to your space.

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2. Are Imperfection candles eco-friendly?

Absolutely! We are committed to sustainability. Our candles are made from eco-friendly materials, and we prioritize environmentally conscious practices in our production process. Enjoy luxury guilt-free, knowing that you're contributing to a greener planet.

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3. How long do Imperfection candles burn?

Our candles are crafted for long-lasting enjoyment. The burn time can vary depending on the size and type of candle, but on average, you can expect our candles to burn for 40 to 70 hours. Always follow the care instructions provided to optimize the burn time.

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4. Do you offer personalized or custom candles?

While we don't currently offer personalized or custom candles, we continually introduce new and unique designs to our collection. Keep an eye on our website and social media for updates on the latest releases that might just match your preferences perfectly!

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5. Are your candles safe for pets and children?

Yes, our candles are safe for pets and children when used according to the provided instructions. We use high-quality, non-toxic materials in our candles. However, it's essential to keep candles out of reach of children and pets and never leave them unattended while burning.

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6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order's journey and estimated delivery date. For any additional assistance, feel free to reach out to our customer support team at operations@imperfectioncandlecompany.com.

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7. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact our customer support within 14 days of receiving your package. For more details on our return policy, visit our Returns & Exchanges page.

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8. How do I become a wholesaler or collaborate with Imperfection Candle Company?

We love working with like-minded individuals and businesses! For wholesale inquiries or collaboration opportunities, please reach out to our partnerships team at operations@imperfectioncandles.com. We look forward to exploring creative possibilities together!

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Feel free to contact us if you have any other questions or concerns. Your satisfaction is our priority, and we're here to make your experience with Imperfection Candle Company exceptional!

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